The link your client clicks says more than you think
When you finish a campaign and send the delivery link to your client, what do they see first?
If you use WeTransfer, they see wetransfer.com in the URL bar. If you use Google Drive, they see drive.google.com. If you use Dropbox, they see dropbox.com.
The tool you chose to handle the logistics is front and center, before your work even loads.
For a creative agency that charges for craft, positioning, and creative direction, that is a small but real inconsistency. You control every detail of the work. The delivery experience is the one thing left unbranded.
Most creative directors have not thought about this explicitly. But clients notice. A URL tells them who delivered the file. Right now it is telling them WeTransfer did.
Why the default tools work against your brand
WeTransfer, Google Drive, and Dropbox were not built for agencies delivering to clients. They were built for generic file exchange. The branding in the URL is not a bug, it is by design. They want visibility.
WeTransfer puts its logo on the download page. Google Drive shows Google's interface, not yours. Dropbox requires your client to have an account to download reliably.
None of these tools ask: what does the person receiving this file think of the sender?
Your agency does ask that. Everything you produce is considered. The delivery link should be too.
What custom domain file delivery looks like
Instead of:
wetransfer.com/downloads/abc123
Your client receives:
files.yourstudio.com/project-name
When they click, they land on a page showing your studio name, your logo, your brand colors. No mention of the tool you used. No third-party logo in the corner. No ads.
The file is still hosted securely. Delivery confirmation still works. The only thing that changes is what your client sees.
This is called custom domain file delivery. It has been technically possible for years but historically locked behind enterprise plans or self-hosted infrastructure. That has changed.
How to set it up
With TrunkTransfer, setting up a custom delivery domain takes about 10 minutes. Here is the process:
1. Sign up for a Pro account Custom domain delivery is available on the Starter plan.
2. Choose your subdomain
Most agencies use something like files.yourstudio.com or deliver.yourstudio.com. Pick what fits your brand.
3. Add a CNAME record in your DNS Go to your domain registrar (Cloudflare, Namecheap, GoDaddy, wherever you manage DNS). Add a CNAME record pointing your chosen subdomain to TrunkTransfer. Takes two minutes. See the documentation how to setup CNAME in your domain registrar
4. Verify in your TrunkTransfer dashboard Once DNS propagates (it vary depend on domain provider, commonly about 1 hour to 48 hours), your custom domain is live. Every delivery link you generate from that point forward uses your domain.
5. Send your next delivery Your client receives a link to files.yourstudio.com. They click, they see your branding, they download. TrunkTransfer is invisible.
No developer needed. No server to maintain. No ongoing technical overhead.
What your client experiences
From the client's perspective, the delivery feels like something your studio built. They see:
- Your domain in the URL
- Your studio name and logo on the page
- Your brand colors
- A clean download interface with no ads, no popups, no "upgrade to WeTransfer Ultimate" upsells
They do not need to create an account. They do not need to install anything. They click the link and download the file.
You get a notification when they download it. No more chasing clients to confirm they received the work.
Who this matters most for
If your agency delivers brand assets, campaign files, motion work, or any high-value creative output to clients who judge you on presentation, the delivery link is part of that presentation.
A boutique agency charging $20,000 for a brand identity should not be sending files from wetransfer.com. The inconsistency is subtle but real.
Custom domain delivery closes that gap. It is one of the few things that signals professionalism before the client has opened a single file.
Set up your delivery domain in 10 minutes
TrunkTransfer is built for creative agencies that care about what their clients see. Custom domain, branded delivery pages, no client accounts, delivery confirmation included.
Free to start. Custom domain on Pro.
Frequently Asked Questions
Do I need to own a domain to use custom domain file delivery?
Yes. You need a domain your agency already owns, typically your studio website domain. You add a subdomain like files.yourstudio.com and point it to TrunkTransfer via a CNAME record. If you have a website, you already have what you need.
Does my client need to create an account to download files?
No. Your client clicks the link and downloads immediately. No signup, no app install, no friction. This applies to every plan including Free and Starter.
What happens to the files after my client downloads them?
Files expire based on your plan. Starter files expire after 30 days. You control when transfers are active. Once expired, the link returns a clean "no longer available" message, not an error page.
Is the delivery page actually branded or does TrunkTransfer still appear somewhere?
On Pro with a custom domain, TrunkTransfer is completely invisible to your client. Your domain in the URL, your logo and studio name on the page, no TrunkTransfer branding anywhere. The tool is invisible by design.
Can I use a different subdomain for each client?
You use one custom domain (like files.yourstudio.com) but each transfer gets its own unique link. So each client gets a distinct URL under your domain. You cannot assign separate subdomains per client without managing additional DNS records yourself.
